1. Kendo AI — Best Overall With Live AI Sales Roleplay

Rating: 4.8/5 (G2 reviews)

Kendo AI represents a paradigm shift in conversation intelligence by focusing on the "before." While most platforms prioritize recording and reviewing past calls, Kendo tackles the root cause of missed quotas: insufficient practice. By bridging the gap between training and live execution, Kendo transforms how sales teams scale.

The platform has helped customers cut onboarding from 30 days to 24 hours, double close rates, and save thousands of dollars per rep in wasted leads.

Best For: Sales teams prioritizing proactive simulation over reactive review to slash ramp times, protect lead ROI, and ensure reps are battle-ready before their first dial.

Key Features:

• AI Roleplay: Train reps against ultra-realistic AI prospects with state-of-the-art voice technology. Create any prospect, any scenario, any objection pattern in seconds using simple language prompts. Reps practice before burning real leads.

• AI Call Scoring: Every call is automatically reviewed and scored like a world-class sales coach. Industry-specific feedback helps reps learn faster with an instant feedback loop instead of waiting days or weeks for a manager review.

• AI Sales Manager: Ask Kendo anything about your team’s performance, data, metrics, or trends and get detailed answers instantly. It’s like having 100 sales managers at your fingertips.

• Custom Scorecards: Create fully customizable scorecards for every step of your sales process — cold calls, demos, follow-ups, and everything in between.

• Analytics Suite: In-depth individual and team-level data reports with detailed trends, patterns, and actionable intelligence across your entire organization.

• Integrations: Imports calls directly from Fathom and Zoom for seamless scoring and coaching workflows.

Considerations:

Slack integration is coming soon. Enterprise pricing is custom, so larger teams will need to contact Kendo directly for a quote.

Why Kendo AI Is #1

Every other platform on this list reviews calls after mistakes have already been made on real prospects. Kendo AI is the only platform that lets reps train against realistic AI simulations before they touch a live lead.

After using Kendo, United Insurance Pros showed 75% faster ramp times, doubled close rates, and $3,000+ per rep in monthly lead cost savings. That’s the difference between reactive coaching and proactive training.

2. Outreach – Conversation Insights That Feed Directly Into Deal Execution

Rating: 4.3/5 (G2 reviews)

Outreach is a comprehensive AI revenue workflow platform that captures and analyzes sales conversations in real time across Zoom, Microsoft Teams, and other conferencing platforms.

Its key differentiator is that conversation insights feed directly into native deal management and forecasting capabilities within the same platform, keeping deal data accurate without manual entry.

Best For: Enterprise and mid-market teams wanting conversation intelligence, sales engagement, and deal management in one unified platform rather than stitching together multiple point solutions.

Key Features:

• Deal Agent: Analyzes conversations to surface recommended CRM updates for opportunity fields, which teams can review and approve before syncing.

• Conversation Intelligence: AI-powered rep coaching recommendations derived from conversation analysis, identifying which objection-handling techniques correlate with closed deals.

• Pipeline Management: Connects conversation insights to deal movement for a unified view of deal health.

Considerations:

Enterprise pricing tier with setup investment required for full platform value realization. No simulation capabilities for proactive training.

3. Avoma — Affordable Meeting Intelligence for Small Teams

Rating: 4.6/5 (G2 reviews)

Avoma is a conversation intelligence platform that supports the full sales meeting lifecycle — from recording and real-time coaching to automated call scoring and actionable insights.

It offers modular pricing that makes it accessible for smaller teams while still providing robust analytics capabilities.

Best For: Small to mid-sized sales teams (1–200 employees) prioritizing affordable conversation intelligence with solid call scoring and coaching features.

Key Features:

• Live Answer Assistant: Real-time answer cards to help reps navigate objections and FAQs during live calls.

• AI Call Scoring: Automatically score sales calls using customizable scorecards with support for MEDDIC and SPICED methodologies.

• Smart Trackers: Track deal risks, churn signals, and product mentions using phrase-based alerts delivered via Slack or email.

Considerations:

Focused on post-call analysis and meeting intelligence. Teams needing proactive rep development will need to supplement with another tool.

4. Gong – The Industry Standard for Revenue Intelligence

Rating: 4.7/5 (G2 reviews)

Gong is one of the most well-known conversation intelligence platforms on the market, capturing customer interactions across calls, emails, and web conferencing.

It provides detailed analytics on talk patterns, competitor mentions, and deal progression to help managers coach reps and forecast revenue more accurately.

Best For: Mid-market to enterprise sales organizations looking for deep conversation analytics and revenue intelligence with a proven track record.

Key Features:

• Revenue Intelligence: Connects conversation data to pipeline and deal outcomes for data-driven forecasting.

• Deal Boards: Visual deal management with AI-powered risk indicators based on conversation signals.

• Coaching Insights: Identifies top performer behaviors and provides suggested coaching actions for managers.

Considerations:

Contact sales for pricing, which can be significant for smaller teams. No live coaching during calls. Purely reactive — reviews calls after they happen.

Read next: We Reviewed 14 Top Gong Alternatives – Here's #1

5. Jiminny – Real-Time Coaching Without Disrupting Calls

Rating: 4.6/5 (G2 reviews)

Jiminny’s standout feature is real-time incognito coaching, which allows managers to join calls invisibly and send private messages to reps during live customer interactions.

The platform also provides AI-powered post-call feedback, customizable coaching scorecards, and conversation transcription in 60+ languages.

Best For: Mid-market to enterprise teams (25–500+ seats) seeking enterprise-grade analytics with a streamlined setup and real-time manager coaching.

Key Features:

• Incognito Coaching: Managers can join calls invisibly and whisper coach reps in real time without the customer knowing.

• Revenue Intelligence: Deal risk alerts and pipeline health dashboards powered by conversation data.

• Multilingual Support: Transcription and analysis in 60+ languages for global sales teams.

Considerations:

Requires managers to be available in real time for live coaching. No simulation or practice capabilities.

6. CallMiner – Enterprise-Scale Analytics With Built-In Compliance

Rating: 4.5/5 (G2 reviews)

CallMiner’s Eureka platform analyzes 100% of customer interactions across voice and text channels using contact-center-specific AI models. 

The platform offers pre-built compliance monitoring for regulated industries including PCI DSS and PII regulations with auto-redaction technology.

Best For: Large RevOps teams, heavily regulated industries (healthcare, financial services, government), and organizations with contact center and sales hybrid models.

Key Features:

• Compliance Monitoring: Automated monitoring for PCI DSS and PII regulations with auto-redaction and real-time agent alerts.

• 100% Interaction Analysis: Analyzes every customer interaction across voice and text channels, not just sampled calls.

• Enterprise Architecture: API-first design with 70+ CRM integrations and bi-directional sync.

Considerations:

Complex setup requiring enterprise resources and a steeper learning curve. Built primarily for compliance and contact center operations rather than sales-centric coaching.

7. Fathom – Set Up in Minutes, Not Months

Rating: 5/5 (G2 reviews)

Fathom’s cloud-based architecture allows teams to get started in minutes. The platform automatically joins meetings, captures conversations, and delivers transcripts with AI-generated summaries immediately after calls.

Notably, Fathom also integrates with Kendo AI, making it easy to pipe call recordings into Kendo for AI-powered scoring and roleplay-informed coaching.

Best For: Remote-first teams conducting 10+ video meetings weekly, small to mid-market organizations wanting quick setup without IT overhead.

Key Features:

• Instant Setup: OAuth authentication across Zoom, Microsoft Teams, and Google Meet with no IT overhead required.

• AI Summaries: Seventeen built-in summary templates covering MEDDPICC, BANT, and SPICED frameworks.

• Kendo AI Integration: Call recordings can be imported directly into Kendo AI for deep scoring, analytics, and AI coaching.

Considerations:

Built as a lightweight meeting assistant rather than a comprehensive revenue intelligence platform. Limited CRM ecosystem (Salesforce and HubSpot only). 

8. Salesken.ai – Live Coaching for High-Volume Outbound Teams

Rating: 4.9/5 (G2 reviews)

Salesken.ai distinguishes itself through live coaching during active calls. The platform uses machine learning to analyze audio streams in real time and deliver AI-driven prompts for objection handling, competitor responses, and next-best actions.

Best For: SDR teams, outbound-focused sales organizations, high-call-volume teams (100+ daily dials per rep), and BPO contact centers.

Key Features:

• Real-Time Prompts: AI-driven cues for objection handling, competitor responses, and next-best actions during live calls.

• Revenue Intelligence: AI-powered deal risk alerts, automated BANT/MEDDIC qualification assessments, and pipeline forecasts.

• High-Volume Optimization: Built for teams making hundreds of calls per day with minimal lag in live coaching delivery.

Considerations:

Specialized for real-time coaching during high-volume calling. No practice environment; reps still learn on live calls rather than in a safe training space.

9. Chorus by ZoomInfo — Proven Platform With Data Enrichment Built In

Rating: 4.5/5 (G2 reviews)

Chorus, now part of ZoomInfo, combines conversation intelligence with ZoomInfo’s massive B2B contact and company database. This gives sales teams the unique ability to correlate conversation patterns with enriched account and contact data for deeper deal insights.

Best For: Teams already using ZoomInfo for prospecting who want to unify their conversation intelligence with contact and account data in one ecosystem.

Key Features:

• Data Enrichment: Conversation insights enriched with ZoomInfo’s B2B database for deeper account context.

• Deal Intelligence: AI-powered deal risk scoring and pipeline visibility based on conversation signals.

• Coaching Playlists: Curate and share call recordings for team training and onboarding.

Considerations:

Contact sales for pricing. Tightly coupled with ZoomInfo ecosystem which may not suit teams using other data providers. Post-call analysis only — no live coaching or roleplay.

10. Observe.AI – QA Automation That Covers 100% of Calls

Rating: 4.6/5 (G2 reviews)

Observe.AI is built for contact centers and high-volume sales teams that need to monitor and score every single interaction.

The platform uses AI to auto-score calls against customizable QA rubrics and surface compliance risks in real time.

Best For: Contact centers and customer-facing teams needing 100% QA coverage with automated scoring and compliance monitoring.

Key Features:

• Auto QA Scoring: AI-powered quality assurance that scores 100% of calls against customizable rubrics.

• Real-Time Assist: Live agent assistance with suggested responses and compliance alerts during calls.

• Workforce Analytics: Performance dashboards and trend analysis across agents, teams, and campaigns.

Considerations:

Primarily designed for contact center operations. Less suited for outbound sales teams or complex B2B sales cycles.

11. Cresta – Unified Coaching Across Sales and Support

Rating: 4.2/5 (G2 reviews)

Cresta provides AI-powered coaching that works across both sales and customer support teams. The platform uses generative AI to deliver real-time hints, suggested responses, and post-interaction coaching summaries.

Best For: Organizations with combined sales and support teams that want a single coaching platform across both functions.

Key Features:

• Generative AI Coaching: Real-time hints and suggested responses powered by generative AI during live interactions.

• Cross-Functional: Works across both sales and customer support teams with unified analytics.

• Knowledge Assist: AI-powered knowledge base that surfaces relevant information to agents in real time.

Considerations:

Enterprise-focused with custom pricing. Broader focus across sales and support may mean less depth in sales-specific features compared to dedicated sales tools.

12. Trellus – In-Call Objection Handling for Cold Callers

Rating: 4.5/5 (G2 reviews)

Trellus provides real-time transcription, live suggestions including competitor battle cards and objection-handling tips, and speaking pace alerts during active calls.

It also includes an AI practice agent for basic call simulation, though it is limited compared to dedicated roleplay platforms.

Best For: Cold calling teams and individual SDRs who need lightweight in-call assistance without a major platform investment.

Key Features:

• Live Battle Cards: Real-time competitor and objection-handling suggestions during active calls.

• Speaking Pace Alerts: AI monitors speaking speed and prompts reps to slow down or speed up.

• Basic AI Practice: Simple AI practice agent for call warm-ups, though limited in realism and customization.

Considerations:

Lightweight tool focused on cold calling. Basic practice agent is not comparable to full AI roleplay platforms in terms of realism, customization, or depth of training.

13. Nooks – Virtual Sales Floor With Parallel Dialing

Rating: 4.8/5 (G2 reviews)

Nooks creates a virtual sales floor experience with parallel dialing, allowing SDR teams to dial multiple prospects simultaneously and connect only when someone answers.

The platform includes conversation intelligence features for post-call analysis and team collaboration.

Best For: SDR teams focused on maximizing dial volume and connect rates who also want basic conversation intelligence built into their dialing workflow.

Key Features:

• Parallel Dialing: Dial multiple prospects simultaneously to maximize connect rates and reduce idle time.

• Virtual Sales Floor: Collaborative environment where SDR teams can work together remotely with shared visibility.

• Basic Analytics: Post-call conversation intelligence with team-level performance dashboards.

Considerations:

Focused primarily on dialing efficiency rather than deep conversation intelligence or coaching. Best used as a complement to a dedicated training platform.

How to Choose Your Conversation Intelligence Platform

By now, every tool on the market can transcribe a call. In 2026, the real value is in how a platform actually moves the needle on your revenue. Here is how to evaluate your options without getting lost in the feature lists.

1. Training vs. Post-mortems

Most platforms show you why a deal died after it’s already over. That’s helpful for a post-mortem, but it doesn't save the lead. Look for a tool that lets reps practice specific scenarios before they dial. If you can’t simulate a high-stakes call, you’re practicing on your paycheck.

2. The 24-hour ramp

Traditional onboarding is slow and expensive. A modern platform should be able to take your best call recordings and turn them into a training bot immediately. The goal is to get a new hire ready to close in 24 hours, not 30 days.

3. Workflow over dashboards

Managers are busy. If they have to log into a separate dashboard to find coaching moments, they probably won't do it. Choose a tool that meets your team where they already work, like Slack, Zoom, or Fathom.

4. Lead ROI

Every lead has a price tag. When a rep fumbles a call because they weren't ready, that’s money down the drain. The right platform should pay for itself by reducing the number of leads your team burns while they’re still learning.

The Human Element: Why AI Leads to Better Connections

It sounds backward, but the best way to make your team sound less like robots is to let them practice with one. 2026 is all about a flight to quality. Prospects want real conversations, not a memorized script.

Getting comfortable with the uncomfortable

When reps memorize a script, they sound stiff. Kendo AI lets them practice situational fluency. Since the AI reacts to tone and mood, reps learn to actually listen instead of just waiting for their turn to talk.

Building confidence

Confidence comes from repetition. If a rep has already handled a tough objection 50 times in a simulator, the "scary" calls don't feel so heavy. This lets them relax and be themselves when it matters most.

Since confidence is only half the battle, you also need a system that keeps those skills sharp over time. To see how to build a long-term development plan for your team, check out our guide on the best sales coaching software.

Protecting your brand

Your reps are the face of your company. Practicing on live customers is a brand risk you don't need to take. By the time your team talks to a real person, they should already be polished and empathetic.

Don’t Just Record Mistakes—Prevent Them

The conversation intelligence market is split into two camps: the reactive and the proactive. Traditional platforms focus on "post-mortems"—analyzing calls after the lead has already been won or lost. While useful, this approach forces your reps to learn by burning real revenue.

Kendo AI flips the script. By combining proactive AI roleplay with automated post-call scoring, Kendo ensures your reps are battle-tested before they dial. This shift from "reviewing" to "preparing" is why Kendo users see 75% faster ramp times and 2x higher close rates.

If your team is still relying exclusively on post-call analysis to improve performance, you are leaving significant revenue on the table. The future of conversation intelligence is not just listening to what happened — it is preparing your team for what is about to happen.

Stop leaving revenue to chance. The future of sales isn’t just hearing what happened—it’s mastering what happens next.

Ready to transform your sales floor? Visit Kendo.ai or Book a Demo to experience the power of AI-driven performance firsthand.