Kendo

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Kendo

Kendo

Pricing

Results

Get Started

Book Demo

Who it’s for

Built for CSMs who want customers to thrive

From onboarding to renewal, Kendo helps you prepare, learn from every customer call, and enter the next conversation with a clear plan.

Customer Success Managers

Run realistic AI roleplays before customer calls and practice handling risk, adoption concerns, and difficult conversations with confidence.

Customer Success Leaders

Get objective visibility across customer calls so you know where accounts are healthy, where they are at risk, and how to coach your team next.

Onboarding & Implementation

Deliver stronger handoffs and faster time to value with guided practice, consistent playbooks, and clear customer conversation scorecards.

Everything your CSM team needs to improve every week

100%

of customer calls reviewed and scored automatically

10x

more practice before high-stakes customer calls

1

clear scorecard showing what to improve next

Prepare smarter with AI roleplay

Rehearse any customer scenario in seconds — from low adoption and escalations to renewal risk — so you are prepared before the conversation matters.

Practice is effortless with AI roleplay. Create any customer scenario in seconds and give CSMs focused preparation for onboarding, adoption, renewal, and expansion conversations.

Scored feedback on every customer call

In-depth scoring and feedback

Your success playbooks and scorecards are applied to every call automatically. See what strengthened the relationship, what created risk, and what to improve next.

Custom scoring based on your success process, playbooks, and scorecards is applied to every customer call. Understand account health and improve after every conversation.

Spot customer risk before it affects retention

Kendo gives CSMs honest, unbiased feedback so they can identify coaching gaps, strengthen customer conversations, and improve faster than shadowing alone allows.

Kendo gives CSMs honest, unbiased feedback to reveal coaching gaps, strengthen customer conversations, and build the skills that improve adoption and retention.

Trusted by the best

Find out why customer success teams love Kendo

Kendo reshaped how we prepare for customer conversations. I used to spend hours reviewing calls and running practice sessions, but now our CSMs build confidence faster and arrive with a clear plan.

John Mau

Customer Success Coach

Perfect for helping a growing customer success team practice difficult conversations. Straightforward to use, easy to roll out, and immediately useful.

Kash Wason

Expedition Sunset

A week after we introduced Kendo, our customer conversations were more consistent and our team had clearer next steps. I can’t recommend it enough.

Brian Moran

Samcart

Kendo shortened our CSM ramp time and made coaching far more consistent. It’s a practical way to help every team member build confidence before speaking with customers.

Waylon Artrip

Founder united insurance Pros

In the first 60 days with Kendo, our new team members were handling customer conversations with more confidence, following the playbook, and identifying risks earlier.

Jess Chang

Globelife

Kendo made customer success roleplays faster to create and easier to assign. I can focus coaching on the CSMs and conversations that need the most attention.

Roberto Vega

COO

Questions?

Questions?

Questions?

We're here to answer all your questions.

What is Kendo AI?

Who is Kendo for?

How does usage work?

Are there any other costs?

How can I manage my subscription?

Do you offer custom setup & support