Case Study
How Hailie Increased Her Team's Performance 100% with Kendo AI
100%
Performance Increase
Across students and team
1 hr
Daily Practice
Every single day, no exceptions
Businesses Using Kendo
Airbnb, coaching, VA placement
The Problem
01
Not actually tracking calls
"I was like, 'Record your call.' But then literally, I think I listened to like maybe four calls." There was no real way to track and improve the team.
01
02
Students burning qualified leads
New students were "just taking the script and calling leads" — practicing by calling and wasting qualified prospects on their first day.
02
03
Customer service blind spots
"I wasn't tracking how they were handling those calls. I wasn't even listening to them." Guest experience was unmonitored.
03
After Kendo
100% increase across all businesses
"100% increase. That's not even me just being nice... significantly better results. Every single student feels more confident. So when they go pick up the calls they actually know what to say."
— Hailie, Airbnb Investor & Coach
— Before Kendo (45+ days)
— After Kendo (14 days)
Result: 100% performance increase across students, cold callers, and customer service
Cold Callers
•1 hour of practice every single day of their shift
•Even after a year, daily practice continues — no exceptions
•Increased leads because they're better on the phone
For Struggling Agents
•Practice with trained AI prospects before touching real leads
•Role play objections: permitting, fundamentals, caps
•Getting yeses quicker with more confidence
For Waylon (Owner)
•Fine-tune how they respond to guest issues
•Track specific verbiage and communication standards
•Protect the guest experience as Airbnb algorithms change
The Interview
Questions We Asked Waylon
The Bottom Line
Timeline Context: United Insurance Pros joined Kendo about 3 months before this interview. Waylon describes himself as a "slow mover" who needs to see something work before implementing at scale — once he saw results, Kendo was added to literally everything they do and became required in their SOPs.